Restaurant Sales Training

Highly engaging sales training for new employees includes many scenario-based decision-making activities.

About the Client:

Tavistock Restaurant Collection is a rapidly growing, privately held company operating several upscale dining concepts across the United States.

Project Description:

This project aims to develop a comprehensive, interactive, and immersive training module designed specifically for servers who want to boost their sales, enhance their customer service skills, and contribute significantly to their establishment's profitability.

Leveraging the latest in eLearning technology, our course incorporates advanced branching scenarios, engaging drag-and-drop activities, and real-world case studies to provide a robust, practical learning experience.

Project Goals:

Equip servers with practical, proven upselling techniques to boost revenue and improve customer satisfaction.
Enhance communication and sales skills for a more engaging and personalized dining experience.
Promote understanding of guest psychology and reading customer cues for effective upselling.
Develop problem-solving skills to overcome objections and handle difficult situations.

The Solution:

Scenario-Based Learning: This course contains a variety of real-world, restaurant-specific scenarios where learners are given the chance to practice upselling techniques. Feedback is provided based on the choices made, providing valuable insights into best practices and tactics.
Advanced Branching Scenarios: We have designed the course to mimic real-life situations as closely as possible. Based on the decisions made during the scenario-based exercises, learners will experience different outcomes, helping them understand the impact of their choices and refine their techniques.
Drag-and-Drop Activities: To promote active learning and ensure the retention of knowledge, our course contains several engaging drag-and-drop activities. These include matching the right upselling techniques to specific customer scenarios, correctly sequencing the steps of an effective upselling conversation, and more.
Integrated Quizzes: Regular quizzes are integrated throughout the course to test learners' understanding and application of the techniques.
Expert Interviews: Hear from industry experts who share their tips and tricks for successful upselling. These insightful videos provide a deeper understanding of the skills needed to excel in the role.

Upon completion of the course, servers will be more confident, skilled, and prepared to take on their role in a new light, driving not only their success but also the overall success of the restaurant. This course serves as an excellent tool for servers looking to sharpen their skills and restaurateurs seeking to boost their establishments' profitability.